ACER PREDATOR HELIOS 300 PH315-53- loud fan noise plugged in. Over double RPM

Ferengo

Hi all.

I just got an Acer Predator Helios 300 PH315-53. I've had a look online and read through the FAQ. While it does briefly mention my issue (sort of) in the FAQ I want to check some stuff.

First off when the laptop is on battery it's very quiet. Temps are below 50 and RPMs around 1700-1900. This is while running a movie on Amazon Prime via Chrome browser and downloading a large game file. When I plug it in the temps jump about 10 or so and the RPMs more than double. The fan sounds get really, really loud. The FAQ does mention that "temps" will rise as charging causes heat (And you'd assume fans would ramp up a little to counter this). Even when I'm fully charged they're still firing away. I've even tried it on idle and fully charged when the laptop should only be trickle charging and they're still around 3000rpm. 

Here's the spec:

• Intel Core i7-10750H Hexa Core Processor
• 15.6" Full HD IPS 144Hz Screen
• Microsoft Windows 10 Pro 64-bit
• 16GB DDR4 RAM
• 1TB M.2 NVMe SSD / 1TB HDD
• Dedicated GeForce RTX 2070 Max-Q 8GB Graphics

I've taken some screenshots while running the movie and downloading the game to show the differences.

Here it is on battery:


And here it is plugged in doing exactly the same:


Now battery was set to better battery life (but have changed it to better battery life) and when it's plugged in I've set it to match that. 

I've also taken some videos of the issue. My phone is very old and doesn't pick the sound up very well but believe me it is loud. You can hear the fan on battery only just in real life but in the video it's silent. 

Here it is on battery:


Here it is plugged in:


Again you can hear an audible difference but it's much worse in person. My question is, is this normal to for the temps to jump around 10 and the RPM of the fans to double just plugging it in on the same power settings? If so is there a way to have it set so I can have the exact same setting when I plug it in? Or perhaps a setting which I can select a lower power mode for being plugged in when I'm say, just browsing the web or watching a movie?

If you need any more info on the issue then let me know and I'll provide what I can. 

Thanks, G

[Título editado para añadir el nombre del producto]

Ferengo

Mar23 said:

I have the same problem with the RTX 2060 version. The laptop is very quite without the charger but the battery life is ***** (no more than 2 hours doing literally nothing) so I can't enjoy the quiteness so long. I haven't found a solution and Acer didn't gave a razonable reason or response. I love the performance but this is unnaceptable, another "gaming" laptops manage this so much better...

Hi Mar23.

I'vr been playing around it it does settle down a little when it gets to about 80% charge. 

I did find a solution though. Go to power and sleep settings the click on additional power settings. Acer have their own custom power setting. Just deselect that and pick something like balanced or (if you want really quiet) Power saving. On the left you can even create your own custom power plan which I did. Mine is almost silent unless I'm gaming. The fan kicks in still now and again but nowhere as bad and only when needed. 

The power plan I created I just copied the settings in the Acer one for the battery side and just put those settings for both battery and plugged in. You can always swap back to another power plan if you want to run the machine at a higher performace. With this setting I get about 4 hours on battery. Also set battery saver at 100% rather than 20% and it'll give you a boost too. 

Hope it helps. 

Ferengo

Anyone got any ideas?

Ferengo

Sorry double comment

Mar23

I have the same problem with the RTX 2060 version. The laptop is very quite without the charger but the battery life is ***** (no more than 2 hours doing literally nothing) so I can't enjoy the quiteness so long. I haven't found a solution and Acer didn't gave a razonable reason or response. I love the performance but this is unnaceptable, another "gaming" laptops manage this so much better...

Ferengo

Mar23 said:

I have the same problem with the RTX 2060 version. The laptop is very quite without the charger but the battery life is ***** (no more than 2 hours doing literally nothing) so I can't enjoy the quiteness so long. I haven't found a solution and Acer didn't gave a razonable reason or response. I love the performance but this is unnaceptable, another "gaming" laptops manage this so much better...

Hi Mar23.

I'vr been playing around it it does settle down a little when it gets to about 80% charge. 

I did find a solution though. Go to power and sleep settings the click on additional power settings. Acer have their own custom power setting. Just deselect that and pick something like balanced or (if you want really quiet) Power saving. On the left you can even create your own custom power plan which I did. Mine is almost silent unless I'm gaming. The fan kicks in still now and again but nowhere as bad and only when needed. 

The power plan I created I just copied the settings in the Acer one for the battery side and just put those settings for both battery and plugged in. You can always swap back to another power plan if you want to run the machine at a higher performace. With this setting I get about 4 hours on battery. Also set battery saver at 100% rather than 20% and it'll give you a boost too. 

Hope it helps. 

busu3

What is your CPU utilization when plugged in?

Ferengo

busu3 said:

What is your CPU utilization when plugged in?

How would I check this? Let me know and I'll look it up. Thanks.

busu3

Open up the task manager and click on the CPU column(it will arrange it in descending order).

Ferengo

busu3 said:Open up the task manager and click on the CPU column(it will arrange it in descending order).

Sorry, yes. Too early in the morning, lol. Usually around 30% at idle.

busu3

30% is a bit too high for idle. U might want to close some programs in the background and check the fan again

Ferengo

Read the wrong column. Around 5%, I looked at the memory one. 

busu3

Have u tried changing the battery plan while plugged in? 

Ferengo

Yeah. As mentioned above I created a custom one and it has helped a lot. 

busu3

Does setting the plan to best battery make it silent?

Ferengo

No. It does improve it. What I had to do i make a custom plan. I copied all settings that the battery had on the Acer plan and put them in both the battery and plugged in. This has helped.

busu3

Ok. What is your battery wear?(u can find it by downloading hwinfo software) Also how are your thermals while gaming?

egydiocoelho

These tables can help you:

corvusthegenius

Ferengo said:

No. It does improve it. What I had to do i make a custom plan. I copied all settings that the battery had on the Acer plan and put them in both the battery and plugged in. This has helped.

bro, would u min sharing ur power plan settings? cos I created mine and it's still the same.

Ferengo

corvusthegenius said:

Ferengo said:

No. It does improve it. What I had to do i make a custom plan. I copied all settings that the battery had on the Acer plan and put them in both the battery and plugged in. This has helped.

bro, would u min sharing ur power plan settings? cos I created mine and it's still the same.

Hey bud. No problem. You have to go through a few settings but try these. This is the custom plan I set up.



Once I had the plan set up I checked the power settings and they're at this. 




The Nividia app I set to this so the GPU doesn't drain the battery too much. See the battery boost. This is only in game but worth doing I guess.



Here's a quick screen shot of my battery life with these settings on. 




Now when I charge I do still get the fan kicking in but no where near as bad and once it's passed 95% it stops. If you turn off the battery saver when charging I can't remember but it either makes it better or worse, easy to check 

Hope these settings help. Let me know if it does or not and if you need any help. I'm no expert but I'll try to help. 

corvusthegenius

Ferengo said:

corvusthegenius said:

Ferengo said:

No. It does improve it. What I had to do i make a custom plan. I copied all settings that the battery had on the Acer plan and put them in both the battery and plugged in. This has helped.

bro, would u min sharing ur power plan settings? cos I created mine and it's still the same.

Hey bud. No problem. You have to go through a few settings but try these. This is the custom plan I set up.



Once I had the plan set up I checked the power settings and they're at this. 




The Nividia app I set to this so the GPU doesn't drain the battery too much. See the battery boost. This is only in game but worth doing I guess.



Here's a quick screen shot of my battery life with these settings on. 




Now when I charge I do still get the fan kicking in but no where near as bad and once it's passed 95% it stops. If you turn off the battery saver when charging I can't remember but it either makes it better or worse, easy to check 

Hope these settings help. Let me know if it does or not and if you need any help. I'm no expert but I'll try to help. 

What is ur GPU fan speed during charging at idle?

busu3

What are your temps while charging when idle and while gaming?