Battery - ACER SPIN SP714-51-M024

dcook7312
dcook7312 Member Posts: 4 New User
edited November 2023 in 2020 Archives
In 2018 I purchased a SPIN laptop for my daughter who was starting college from the ACER website. She used it for 3 months and then left for a mission to Oregon and the laptop has sat in a drawer for the last 18 months. She is back and started school yesterday. The battery on her laptop no longer works. It won't start with just the battery.  It won't charge.  In Windows 10 it shows no battery present, and a 255% charged message when you click on the battery options. The back of the laptop gets warm when plugged in.

I spent two days trying to fix the laptop. 
I read many posts on this website and I'm not the only one with this problem. A few things I tried....All Windows updates applied.  Used the pin reset for the battery on bottom or laptop for 5 seconds and 40 seconds -- many times.  Uninstalled and reinstalled the device driver, check for new hardware, reboot, a few times. 

I think the battery might be dead but I read about others who have changed out the battery and still had the problem. I don't know what to do.  Should I just cut my losses with ACER and move on to a different computer vendor.  I contacted ACER support and they were no help at all because I'm out of warranty.  Can anyone advice me? Any help? Has anyone been successful with a battery change out?

Best Answer

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Answer ✓
    Yeah, it's a design decision the battery manufacturers made several years ago when we were seeing the spontaneous fires. When they battery gets under a threshold they just disable charging so it doesn't overheat and burn. The only short term solution is to replace the battery, for the long term if it's going into storage for a long time, leave it on the charger. It's possible disconnecting a fully charged battery while storing it will last long enough to not drop too low...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Can you download the hwinfo64 program to check battery wear? It is very likely that the battery needs to be replaced. Even though the notebook has been off for 18 months, the battery continues to be discharged slowly.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dcook7312
    dcook7312 Member Posts: 4 New User
    I downloaded HWINFO64 and ran it.  Under Smart Battery in this program no battery is listed.  Unable to check the wear if the program does not find the battery.
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Answer ✓
    Yeah, it's a design decision the battery manufacturers made several years ago when we were seeing the spontaneous fires. When they battery gets under a threshold they just disable charging so it doesn't overheat and burn. The only short term solution is to replace the battery, for the long term if it's going into storage for a long time, leave it on the charger. It's possible disconnecting a fully charged battery while storing it will last long enough to not drop too low...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dcook7312
    dcook7312 Member Posts: 4 New User
    Thanks for your comments...this is really helpful.  I'll try and replace the battery, any recommendations on where to purchase a good replacement battery?
  • check here:
    Battery Coslight Polymer 4S1P Coslight 4 cell 2770mAh Main QUANTA non BnS KT.0040B.001
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dcook7312
    dcook7312 Member Posts: 4 New User
    I got my new battery and replaced it today.  Looks like the battery was the issue.  It now shows up.  Thanks.
  • You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • troubleshooter
    troubleshooter Member Posts: 1 New User
    acer aspire e 15:
    I dropped the laptop, since then battery doesnt work. taskbar says "no battery is detected" and orange light keeps blinking.
    maybe it's misplaced. I opened the laptop but cannot locate the battery. can someone tell me where the battery is/what it looks like, thanks.
  • @troubleshooter I suggest that you create a new topic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)