E5 571G won't shut down

nevereveragain
nevereveragain Member Posts: 1 New User
edited October 2023 in 2020 Archives

my acer e5 571g laptop does not go to sleep mode or shut down.The screen goes dark but fan still turning.I have to press power button in order to close it.I am experiencing this issue after I clean installed windows 10 on new ssd.

I also am not experiencing this for the first time.I was able to solve this by downgrading my non windows10 compatible update of intel graphics . but this time it wont go away even with power setup changes and reinstall whole drivers.

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Download, install & run  iobit's DriverBooster freeware to see if it will resolve the issue. Jack E/NJ

    Jack E/NJ

  • You can also try to update the drivers on the intel and nvidia websites. Also, does the windows event viewer register an error?
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