Acer support web page does not validate serial number for Acer Aspire 3 A315-42G [A315-42G-R15E] (NX

Polar_Bear
Polar_Bear Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
Hello,

Acer support web page refuses to accept serial number of Acer Aspire 3 A315-42G [A315-42G-R15E] (NX.HF8ER.02F).

Due this reason it is not possible to activate 'Support Chat'.

Serial number of the laptop in purchase documentation is NXHF8ER02F939118A_23400

Right now the laptop is in possession of Service Center, which is a part of company where it was purchased (Kazakhstan). There is no possibility to verify serial number on the laptop itself and purchase documentation.

Polar Bear

Answers

  • pradeepkathir
    pradeepkathir Member Posts: 11

    Tinkerer

    hi @Polar_Bear, please contact the Acer technical support team and register the device,may be your model may not registered properly on Acer try it once,
    NOTE:(explain the situation and update the proof)