C27 Audio Not Working

Just got a new C27 AIO. I have it connected to a Samsung TV via HDMI and to external Bose speakers via the headphone jack. Clicking on the Sound icon in the taskbar notifications area I get choices for Speakers (Realtek(R) Audio and Samsung. But, no sound comes out.

I've tried the Sound Troubleshooter. It lists the Speakers, but says the connection to them is on the front side of the computer. There is no connection anywhere on the front of the "monitor", so I used the headphone jack as I did on my previous Z-series AIO. If I click to open Audio Enhancements it says "The device you are configuring has been removed" in that window and the main window says "Audio services not responding." I get the same error message if I do not click to open Audio Enhancements. And, the exact same thing happens for the Samsung.

I've also tried to download the audio drivers from the Acer site for the C27 but it seems to end up in an endless loop of removing the drivers and needing a reboot. Once it reboots it does not seem to load the new drivers.

Please advise ASAP. Thanks.

Accepted answers

BillH11103

Actually, I have no idea how or why (possibly the update to the latest version of Windows (2004?)), but all is well now. Everything is working fine. Well, the screen still flickers, but I'll figure that one out and wasn't part of this issue. Thanks for the help.

All comments

billsey

Can you remove the drivers via Device Manager? If not you could try by booting in safe mode first, so they don't get loaded.

BillH11103

I did not try that. How do I do that?

billsey

First suggestion, right click on the start menu and select Device Manager from the list. Expand the Audio Inputs and Outputs section, select each entry in turn and right click then Uninstall Device. After they are all gone reboot and let Windows reinstall them for you.

Second suggestion, Press Windows-I to open Settings. Navigate to Update & Security; Recovery and under Advanced Startup select Restart Now. When your system restarts it will give you the Choose an Option screen, select Troubleshoot; Advanced Options; Startup Settings; Restart. That will restart again, but give you the menu for selecting safe mode, try Safe Mode with Networking and see if the audio works OK

BillH11103

Actually, I have no idea how or why (possibly the update to the latest version of Windows (2004?)), but all is well now. Everything is working fine. Well, the screen still flickers, but I'll figure that one out and wasn't part of this issue. Thanks for the help.

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