Hotfix v upgrade for compatability issue for epowertray?

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Annn
Annn Member Posts: 4 New User

A solution was posted after the compatibility issue message below appeared on 3/13/2013.  My laptop is not listed in the update chart so the "solution" suggests a provided hotfix instead of an update.  Is a hotfix as safe and dependable as a true update?  Thank you.

 

This Program has Known Compatibility Issues

 

Check online to see if solutions are available from Microsoft website. If solutions are found Windows will automatically display a website that lists steps you can take.

 

Program Acer Updater

Publisher Acer Incorporated

Location c:\Program Files\Acer\Acer ePower Management\ePower Tray.exe

 

Acer updater has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact Acer Incorporated.

 

 

Best Answer

  • Annn
    Annn Member Posts: 4 New User
    Answer ✓
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    OK, posted this question too soon.  I saw another post in which Acer said to go ahead and use the hotfix.  downloading now. never mind.  thank you.

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  • Annn
    Annn Member Posts: 4 New User
    Answer ✓
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    OK, posted this question too soon.  I saw another post in which Acer said to go ahead and use the hotfix.  downloading now. never mind.  thank you.

  • Elena2758
    Elena2758 Member Posts: 5 New User
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    Did it work?  I've tried it twice now but it's made no difference

  • Annn
    Annn Member Posts: 4 New User
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    My Acer laptop was not listed specifically, so I downloaded the hotlink yesterday morning.  I've turned the laptop on and off several times since then. The compatibility warning hasn't come back and I haven't noticed anything wrong with performance.  So far, so good, it seems to be working.

  • Elena2758
    Elena2758 Member Posts: 5 New User
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    Somebody on the other post has de-installed Acer ePower management which has fixed the problem.

     

    My problem is, I have no idea what Acer ePower management is or what will happen if I uninstall it!

  • sherburn2
    sherburn2 Member Posts: 1 New User
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    Hotfix link is not working for everyone. I get the same error 404 as I did on all the other things I tried.

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