AN517-51 - Battery is 'fully charged' but laptop turns off when power cable is unplugged.

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TheMadSebb
TheMadSebb Member Posts: 2 New User
edited December 2023 in 2020 Archives
Hi, I got a new AN517-51 laptop the other week and all been fine so far. On the first day I added a second HDD and things were normal. The other day I was using the laptop without a power cable and it switched off after 30 minutes or less. Thought battery died and didn't think much about it. Today I had the battery fully charged, unplugged the power and the laptop switched off straight away. When doing the diagnostics, the batter is showing as healthy and also it is both 'fully charged' and 'plugged in' - however, the laptop will only work when plugged in to the power.

I have also noticed what looks like a bulge on the right side of the trackpad. Was worried this was the battery but remembered when installing the HDD that the battery is on the other side. I must say here that I can be paranoid and there is every chance the 'bulge' is just part of the design. Any help would be greatly appreciated.