A problem with custom resolution on Aspire A515-54

spira27
spira27 Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hello everyone,

I have the Aspire 5 A515-54-51DJ model with i5 8265U and Intel UHD 620 graphics card. The graphics card supports 4k via HDMI and i have a 4k TV for it so i wanted to create a custom resolution for it since my laptop doesnt have anything above 1920x1080. When i tried doing it via the Intel Graphics Comand Center i had an error saying the mode is not supported. I tried solving it by writing a ticket and they confirmed that the graphics card DOES support 4k resolution and suggested fixing the problem by updating the drivers to the ones on linked on Acer's product site but it didnt help. They also said it could be due to the manufacturer so i needed to ask the Acer support about what the supported resolutions and fequencies were for my product.

So here i am, asking which resolutions my device supports.

I'll attach a screenshot of the Intel Graphics Command Center and my conversation with the Intel Support hoping they'll help.





Thanks for your time

Answers