laptop locked on setup is starting services

srbmrb
srbmrb Member Posts: 1 New User

my son's laptop is just over a year old and when you turn it on it shows acer logo and then goes right to "setup is starting services" or "resuming windows" and then it just locks there and you can't do anything else.  We ordered the recovery disks but I don't think they will work because it doesn't seem to read any disk we put in the dvd drive.  My son' is about to enter his finals for his senior year of high school and he has a lot of notes on the computer.  Please help!

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Have you attempted to boot into Safe Mode?

     

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