Acer Aspire 5 A515-43-R19L

Ryoushin
Ryoushin Member Posts: 1 New User
edited October 2023 in 2020 Archives
BSOD = Thread Stuck In Device Driver

Seeking help with this issue. I googled searched and came back to it being a possible graphics driver issue. So I installed the correct AMD graphics driver and allowed the amd driver install to perform a clean install of the driver, So that the generic windows driver would be removed. The issue still remains. Ive only had the unit for 19 days, as of this post. I purchased the unit off amazon and have already reached out to amazon, whom instructed me to contact acer.


Answers

  • Puraw
    Puraw ACE, Member Posts: 14,932 Trailblazer
    @Ryoushin
    Type "Recovery" in the Search Box (Cortana) and select Reset (if you don't have new apps installed like Office, after you purchased your laptop). Alternatively go to Advanced Startup and select restore Windows (if you have a restore point or backup saved)