computer will not connect to internet while hard wired

Tom03320313652
Tom03320313652 Member Posts: 2 New User
edited February 15 in 2020 Archives
Hi, i have an Acer predator orion 3000 desktop, it will not connect to the internet while hardwired, if i run a self test it recommends to turn the WIFI on and will work fine.
I have tried different cables, re-starting my modem to no such luck, i have a green light on the modem and on the rear of the desktop on each port.
When looking at the adapter settings under control panel it only recognizes that i have WIFI and no LAN adaptor. so i tried to install the LAN driver from Acer's website, However it fails to install.
I have also tried re-installing windows to see if this would install the relevant drivers, But also to no such luck.

Any advice or help would be appreciated. 
Many thanks, Tom.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Fire up Device Manager and give us a look at what's there under Networking and if anything is not recognized.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.