Model SF314-42-R9YN Suddents BSoD and restarts

Tasty_Bagel

swift 3 Hey everyone, I recently purchased an Acer Swift 3 (model SF314-42-R9YN) for 900 Cad from Amazon. It's been about 2 days since I got this laptop and I though it was an amazing one. It's the first time I've dealt with Acer and found what they did awesome. To my disappointment, my expectations were crushed by a first sudden restarting from the computer. Thinking it was probably just a Windows Update (even though the laptop is super-recent), I continued my browsing on the Internet, only to have another restart, this time with a BsoD! I don't really know what to do. I have a 1-year warranty, but it takes about 30 days to get it all done and this laptop I ordered was really urgent for my job. The other thing that boggles my mind though, is the fact that I only used it for casual web browsing and Word documents, the CPU rarely reaching more than 40% of usage. I haven't even installed Steam, GoG or the Epic Games Store! If anyone would offer any kind of help, it will be greatly appreciated.

Thread was edited to add model number to the title and to hide personal information.

billsey

That's a nice model. I'd start by checking what the temperatures are, if it's getting hot enough that could cause issues. Next, if it blue screens again, take a snapshot of the blue screen. That often has better information about the cause. Windows update is actually pretty likely to be doing things with a new laptop, remember it was built some time ago and likely shipped as cargo on a ship, so took some time to get here. Microsoft will certainly have issued updates since then.