What should I do?

Makmak44
Makmak44 Member Posts: 1 New User
edited October 2023 in 2020 Archives
So, as the title suggests, my Acer Aspire E5-575 laptop shuts off at 55% (when unplugged and on battery power) and won't turn before I plug it in. What should I do?

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot of beginning of report if possible. Jack E/NJ

    Jack E/NJ