Acer Predator Helios 300 Freezing when close lid or put to sleep

Pinkb154
Pinkb154 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I wonder if any one can help me. I have a Acer Predator Helios 300 laptop it's the version with Nvidia GeForce GTX 1060 graphics card.

I got the laptop last year and have loved it but recently I've started to have problems with it. It's fine in normal use, but if I close lid  or put laptop to sleep. Laptop Freezes up and fans go like crazy and get stuck on and wont turn off. I have to turn off Laptop and reboot to get working again.
So each time I finished I have to either leave laptop on and not let it go to sleep or fully shut down and reboot laptop each time I am finished. 

 I've  also noticed that laptop runs very hot. I can have no programs, app or games open, nothing running at all and cpu is at a temperature of 90c and GPU at 75c. Surely this cant be right. I could understand if I was playing a high demand game but when doing nothing  and nothing happening.

Would re thermal pasting CPU and GPU help with them getting very hot.

Could the laptop over heating be causing the freezing? Why is laptop only freezing when close lid or put laptop to sleep?

Finally the touch track pad has started to stop responding when left click. Could all these problems be related.


Any advice much appreciated thanks in advance.