Acer Nitro 5 AN515-43 fan not working properly (with screenshot)

Jenil
Jenil Member Posts: 15 Troubleshooter
My Acer Nitro 5 AN515-43 Ryzen 5 Radeon Rx560x W10 laptop is having fan issues from past 2-3 days.....as i close my laptop without shutting down and then i open after sometime, both fans don't work for first few mins (1-2) and after some use it works.....also after gaming when switching from max to auto the RPM is ZERO and again starts working in 1-2 mins after some use....even after giving at service center, dust was cleaned and all done but the issue occurs, KINDLY HELP ME.!

Best Answer

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited August 2020 Answer ✓
    Call Acer and tell them it overheats due to cheap/bad paste and ask them if they can apply the one of the above against small fee. Otherwise if it overheats it should be covered by the warranty.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    If it doesn`t overheat then you have no problem.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    While playing casual games like cs go or valorant it touches 74°+ but due to maxing out fan speed it cools down a bit...but it heats
  • batmalin
    batmalin Member Posts: 4,231 Guru
    74+ is far away from  overheat. If it reaches 90° C + then you should be worried.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    okay thank you very much...I'll give it sometime again and share me thoughts about it again
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You are welcome, come back if any issues.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    Today while playing valorant the heat touched to 91 and the power plan was on high performance and fan speed max....can there be might serious issue?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Any FPS drops?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    edited August 2020
    Not much but during second game in the beginning there were few drops for few secs, game lagged a bit and then it was smooth whole time.! Also battery is draining little bit faster..normally battery could go for approx 4-5 hrs lately it's 3-3.30 hrs
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Battery behaves as expected, what is the room T°
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    Room temperature stays between 22-27 due to rains
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited August 2020
    Well my recommendation will be as soon as it starts to reach over 92°-93° C or massive FPS drops  to open it and to replace the thermal paste with thermal grizzly kryonaut.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    the below screenshot is of now...and max it hitted 97° after 2 games of pubg lite and i gave my laptop recently for service where it was cleaned and was done...and can thermal paste be changed under brand warranty?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited August 2020 Answer ✓
    Call Acer and tell them it overheats due to cheap/bad paste and ask them if they can apply the one of the above against small fee. Otherwise if it overheats it should be covered by the warranty.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Jenil
    Jenil Member Posts: 15 Troubleshooter
    okay Thank You.!
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You are welcome!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • nex1986
    nex1986 Member Posts: 14

    Tinkerer

    edited August 2021
    I had the same problem, mine was reaching 99°C at some point.
    I sent it in but got it back saying that no problems could be found.
    I mean, the laptop works, it just gets insanely hot when gaming to the point that its not comfortable.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi nex1986,

    May I know the full model name of your unit.

  • nex1986
    nex1986 Member Posts: 14

    Tinkerer

    it was an Nitro 5 AN515-55, its been dead for a month now, not turning on and in repairs at Acer. have not heard back from them since.