A515-43 R19L - NVME isn't being recognized on the BIOS. What can I do?

Rodz
Rodz Member Posts: 4 New User
edited October 2023 in 2020 Archives
Hello, community.

I'm a new member of this forum. Just created my account to see if I can receive any kind of help regarding to this problem. Let me tell you what happened.

I was charging my laptop as usual. I think it was fully charged 5 minutes before being powered on. A few seconds later, plugged the USB cable of my mobile 4G device. Before this, turned off the Wi-Fi connection, since I was gonna use the USB cable (shares data over it).
The problem comes a few seconds later, when a BSOD appears. Didn't had a chance to write the error code, honestly didn't thought it was gonna be a problem like this. BSOD dissapeared and the W10 repair screen was there. I decided to shut down my laptop and turn it on again. But I couldn't go further the Acer loading screen. After that, it says "No bootable device".
After loading the BIOS pressing F2, the NVME Drive wasn't being detected by my laptop. It says "none" on the HDD0 or the HDD1 line. Doesn't shows up on the boot section, on boot priority.
This was like one hour ago. I decided to open the back plate of my laptop and manually check the NVME drive connected (it's a SK Hinix NVME of 128GB, the default one). It looks normal to me, plugged it again and nothing.

I'm worried, was my NVME drive damaged somehow?

Thanks. 

Answers

  • Rodz
    Rodz Member Posts: 4 New User
    The BSOD was related to "KERNEL DATA INPAGE ERROR", now that I remember.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Rodz
    Rodz Member Posts: 4 New User
    It accepts, in fact I have an NVME drive. It's the default which comes with the laptop. SK Hinix 128GB NVME. I can take a picture if needed.
    The problem is it's not getting detected by the BIOS. But also, on the security section of the BIOS, it says "NVME doesn't support HDD password". On the HDD1 line. Like, it's getting recognized but not at all?
  • Does the same problem occur when restarting the battery?

    Does ssd work on another computer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Rodz
    Rodz Member Posts: 4 New User
    Does the same problem occur when restarting the battery?

    Does ssd work on another computer?
    Yes, I've restarted the battery and still doesn't shows on the BIOS. I've tested it on my desktop PC. Plugged off the SATA drive (but not disconnected the SATA cable from the SATA port), and doesn't gets detected on my BIOS as well.
  • Does the ssd appear on the other computer? Is your laptop still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)