powers off without command, yes it's fully charged.

Allis
Allis Member Posts: 3 New User
edited October 2023 in 2020 Archives
Aspire5-1551 is powering off even though it's fully charged.
What kind of updates should be applied from Acer website?

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Does it power off when it's plugged in? Jack E/NJ

    Jack E/NJ

  • Allis
    Allis Member Posts: 3 New User
    Yes, but when I close it by shutting the lid it powers back on again.
  • Allis
    Allis Member Posts: 3 New User
    ...when I open the lid again.
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    With the charger  plugged in, go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

    Jack E/NJ