NITRO AN515-54 - Wifi issues/no internet access (The default gateway is not available)

Rodrigo14
Rodrigo14 Member Posts: 10

Tinkerer

edited December 2023 in 2020 Archives
Hey guys!

I've got a Nitro AN515-54 and I'm having a really annoying issue. I keep getting no internet access from my home wifi and it seems to be an issue that only happens with my laptop, as in other connected devices this never happens. I've realized that it happens mostly when I'm watching a video (youtube/netflix) or playing a multiplayer game. The issue is happening since I got the laptop:

The issue: While using the Wifi, it suddently loses internet access (the wifi is still connected but no internet), I them use windows 10 Troubleshoot Problems, it shows ''The default gateway is not available'' and after it restarts my internet adapter it comes back to normal, until it happens again.

I have tried lots of fixes on the internet but nothing seems to work, I already updated my network adapter driver and the issue persists.

Network Adapter: Intel(R) Wi-Fi 6 AX200 160MHz
Processor: i5-9300H 2.4GHz
GPU: GeForce GTX1650
OS: Windows 10 version 1909 64 bit

Thanks!

Answers

  • Try disabling hotspot 2.0 and the service provider scheduler:

    I also advise to disable WPS, WMM, QoS and put the password only in WPA2 on the router. Also place the wireless network card for high performance in the windows power options.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Rodrigo14
    Rodrigo14 Member Posts: 10

    Tinkerer

    Fala cara, obrigado pela resposta. Testei tudo o que vc postou, infelizmente mesmo assim o problema persiste...
    Mandando uma foto do event viewer do windows para ver se ajuda!
    ________________________________________________________________

    Thank you for the reply, after trying the suggested fixes the problem is still happening...
    I've attached a picture of the windows event viewer if it helps!



  • Check if the dns is in automatic here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rodrigo14
    Rodrigo14 Member Posts: 10

    Tinkerer

    Check if the dns is in automatic here:


    Thank you for the reply,

    Yes, the DNS settings is automatic. A couple of days ago I tried switching to manual and using google's DNS but still the issue occurred, so I switched back to automatic and the problem persists!
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Set fixed frequency 2,4GHz or 5GHz, whatever your router supports, set roaming aggressiveness to highest, set fixed channel in the router settings and disable QoS in the router.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Rodrigo14
    Rodrigo14 Member Posts: 10

    Tinkerer

    batmalin said:
    Set fixed frequency 2,4GHz or 5GHz, whatever your router supports, set roaming aggressiveness to highest, set fixed channel in the router settings and disable QoS in the router. 
    Thank you for the reply,
    Unfortunately it's still happening! (Tried with only 2.4GHz mode)
    Any more suggestions guys?
  • There was a user in the Portuguese community who deactivated the 2.0 hotspot and service pack scheduler:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rodrigo14
    Rodrigo14 Member Posts: 10

    Tinkerer

    Thanks for the reply,
    I have tried that in the first step meantioned here and didn't work, both are still deactivated and issue is still here
    I'll seach the portuguese community (as I speak it) to see if I find the topic!
    Any more suggestions?

  • Does this model have the killer network program? If so, uninstall it.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)