Swift SF514-54T BSOD - IRQL_not_less_or_equal

Eneman
Eneman Member Posts: 4 New User
edited November 2023 in 2020 Archives
Hi,

I recently bought the Swift SF514-54T-78WG, latest drivers/updates are all in place.
BSOD appears to happen random, could this be due to overheating (I felt that the backplate was quite hot last time) ?
I'm now monitoring the core temperature with Real Temp GT.

Anybody with the same kind of experience with a brand new Acer laptop (+fix if not due to overheating)?

Thanks in advance!
M.

Answers

  • billsey
    billsey ACE Posts: 34,897 Trailblazer
    Try to take pictures of the BSOD. There is usually fine print that give more info.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Eneman
    Eneman Member Posts: 4 New User
    billsey said:
    Try to take pictures of the BSOD. There is usually fine print that give more info.
    Attached a picture of the BSOD, happened several times on random occasions since I posted the question.
    Will bring it in for check-up next week and post what triggered it, since I see no extra information on the BSOD...

    kr,
    M.
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • Eneman
    Eneman Member Posts: 4 New User
    Follow up:
    My Acer Swift 5 was sent back to the manufacturer and after 3 weeks I've got it back.
    So far so good, no idea of what the actual problem was.

    Thanks for the information though!
    Kr,
    Marin
  • Eneman
    Eneman Member Posts: 4 New User
    Follow up, part 2:

    Day 2 since I've got my laptop back, BSOD happening again after being 'repared'.
    This kind of customer service is driving me crazy, did they actually test anything?


  • wndrbxy
    wndrbxy Member Posts: 3 New User
    edited September 2020
    I have same problem on my AN515-52, bro. Do you have trouble with ntoskrnl.exe ? Check it with BlueScreenViewer.