Mode

My nitro 5 keeps on freezing

Member Posts: 7

Tinkerer

edited December 2023 in 2020 Archives
At first when my laptop suddenly freeze I turn off the hardware acceleration of chrome then the freezing stop when I started using netflix app the freezing returns can someone help me

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Answers

  • @MyBad
    Click on window icon→search and Open device manager→expand display adapters→post screenshot of that screen 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Also tell the exact model of the laptop! Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 7

    Tinkerer

    @MyBad
    Click on window icon→search and Open device manager→expand display adapters→post screenshot of that screen 
    I also noticed a notification yesterday about windows update version 2004 do you think its the update that causes the freezing?
  • Member Posts: 7

    Tinkerer

    Also tell the exact model of the laptop! Example an515-51-75kz.
    it is AN515-43
  • Some users are reporting this problem

    @GAMING6698 Can you inform the versions of the drivers you have installed and also the version of windows that is installed on your model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • @egydiocoelho
    I am using latest window version 2004 and amd recommended gpu driver 20.4.2.

    @MyBad
    Check window update history and post screenshot 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Member Posts: 7

    Tinkerer

    this is my update status
  • Member Posts: 7

    Tinkerer

    this is my driver and gpu
  • Member Posts: 7

    Tinkerer

    i updated my windows but still when im in netflix it will start to freeze
    does my laptop not compatible only or there was a problem?
  • Check this driver version here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 7

    Tinkerer

    this is my gpu
  • Does the same problem occur after updating drivers on amd and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.
Sign-in / Register