Aspire Z1-621G

bwderidder
bwderidder Member Posts: 3 New User
edited March 2024 in 2020 Archives
The computer updated itself and froze. I tried CTL, ALT, & DEL. but it wouldn't work. I hard restarted the computer, but I can't get it to come back up now. The screen is black. When trying to turn on the computer, the computer turns on because the little white light is on. A box appears on the screen that says PLEASE WAIT and appears for 4 seconds. After that, it goes solid black.

If there are any suggestions on how to fix this, please let me know.

Answers

  • billsey
    billsey ACE Posts: 34,801 Trailblazer
    Try a long press on the power button, 30 seconds or so, then wait a bit and try to turn it back on.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bwderidder
    bwderidder Member Posts: 3 New User
    Thank you. We tried that, but it still won't come up.
  • bwderidder
    bwderidder Member Posts: 3 New User
    Okay so I can get a second computer to show up on the Acer screen via HDMI. so the monitor as a screen is good, any one can please help me fix this. 
  • billsey
    billsey ACE Posts: 34,801 Trailblazer
    OK, so we know the screen itself is good and the issue is with the computer. What happen when you turn it on while holding down the F2 key? If we can get it to boot to BIOS or to an external device then we know the issue is with the drive or the OS. If we can't get to BIOS and can't boot externally then it's more likely the motherboard.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.