My NitroSense suddenly shows stuck temperatures.

frishofrisho Member Posts: 14

Tinkerer

It's always stuck on 1°C / 33°F and no matter what I do, like uninstalling and reinstalling Nitro Sense, it still seems to not fix the problem. No parts are damaged. It is especially annoying to me because every time i put auto fan mode it stays on 0 rpm because of how Nitro Sense won't format the temperatures. Every time I switch from normal use to gaming, I sometimes get tired of changing the fan speeds manually. I need the fan speeds based on the temperatures Nitro Sense measures as it is accurate. It would be great if this problem is solved, I would be more comfortable using my laptop or bringing it to school. Thanks. I will put a screenshot below for more info. 
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FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    what is the exact model? Example:
    Mensagem de erro Sorry No  suportado neste computadorao
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • frishofrisho Member Posts: 14

    Tinkerer

    what is the exact model? Example:
    Mensagem de erro Sorry No  suportado neste computadorao
    Acer Nitro 5 AN515-43-R3B4
    Serial Number: NHQ6ZSM00101215ACB3400
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Please edit the serial number and leave only the first ten numbers. Have you tried to uninstall and reinstall nitro sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    Please edit the serial number and leave only the first ten numbers. Have you tried to uninstall and reinstall nitro sense?
    Model: AN515-43
    SN: NHQ6ZSM001

    Yes, I've tried uninstalling and reinstalling nitro sense. It still doesn't seem to solve the problem.
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    I suggest you try to reinstall windows:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    I suggest you try to reinstall windows:
    I've just reinstalled Windows, and as soon I get on the desktop, Nitro Sense was not on the start menu and I pressed the Nitro button and it still did not open. Then I decided to install Nitro Sense from the Acer Drivers and unfortunately, it still didn't solve the problem.
  • RageRipperRageRipper Member Posts: 28 Enthusiast
    Try using a Third Party Software to see if temps are Showing up there correctly, or if Updated to latest version of windows go in task manager to see the real temps of CPU or GPU.
    If they are showing right temps not same as stuck ones. It must be a software issue.
    If There too u r getting the stuck temps i would say it as a Hardware failure or may be BIOS problem(try updating the BIOS)
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    I think the model may be misspelled in the bios. Can you send me a screenshot of the acer care center program and the bios information tab?
    Mensagem de erro Sorry No suportado neste computadorao
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    I think the model may be misspelled in the bios. Can you send me a screenshot of the acer care center program and the bios information tab?
    Mensagem de erro Sorry No suportado neste computadorao

  • frishofrisho Member Posts: 14

    Tinkerer

    Try using a Third Party Software to see if temps are Showing up there correctly, or if Updated to latest version of windows go in task manager to see the real temps of CPU or GPU.
    If they are showing right temps not same as stuck ones. It must be a software issue.
    If There too u r getting the stuck temps i would say it as a Hardware failure or may be BIOS problem(try updating the BIOS)
    I used a third party software and the temperatures are showing for both CPU and GPU. It's just Nitro Sense. I just want it to show on Nitro Sense so that automatic mode works and get accurate fan curves.
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Then go to the plugs folder and change the name Predator PH517-61 to Nitro AN515-53 and run the installation. Then, verify that the same problem occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    Then go to the plugs folder and change the name Predator PH517-61 to Nitro AN515-53 and run the installation. Then, verify that the same problem occurs.
    Since my laptop is a AN515-43, do I still have to put AN515-53?
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    No! Type Nitro AN515-43
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    I installed Predator Sense and tried to boot it up, the window didn't pop up. I think maybe it's because my processor is AMD while Predator Sense is mostly for Intel processors.
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    The fans are working but temperatures just won't report. By installing version 3016 of Nitro Sense, it still doesn't work.
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    When you change the temperature to ºC, does the problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    Yes, the problem still occurs if I do that. If I change it to Fahrenheit it will be stuck on 33 ºF and on Celsius it gets stuck on 1ºC.
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Can you check if the hwmonitor displays the temperature correctly?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • frishofrisho Member Posts: 14

    Tinkerer

    HWMonitor shows temperatures correctly, NitroSense is just broken for me.

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