Swift 1- SF114-32: no SSD drive detected in BIOS

sandyman
sandyman Member Posts: 7 New User
edited November 2023 in 2020 Archives
After running perfectly fine I went to start it but showed no bootable device. I went into the BIOS but there is no information relating to the HDD. I've tried using the Acer windows repair tool but it couldn't fix the problem. Is there any reason why the HDD should just suddenly stop working? It's only about a year and a half old!

Answers

  • can you send a photo of the bios info tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Show each of the tabs in the BIOS for us.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sandyman
    sandyman Member Posts: 7 New User
    Sure... let me know if there's anything wrong
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    OK, the Boot tab is showing that the SSD is being detected (ADATA SP600NS34), so that helps a bit. Your SSD is actually an eMMC chip soldered to the motherboard, 64GB in size. Do you have another system handy you could use to create a Windows install flash drive? We can then use that to diagnose the EFI setup and whether the drive is functioning or not. If the eMMC has failed you have an M.2 slot that can take a drive to replace the onboard one.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sandyman
    sandyman Member Posts: 7 New User
    Yes I can use my desktop- how do you create a Windows install flash drive?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • sandyman
    sandyman Member Posts: 7 New User
    it keeps telling me that no signed drivers were found when trying to install from USB drive 
  • can you send a photo of the bios information tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sandyman
    sandyman Member Posts: 7 New User
    I can yes but I think the problem is that maybe I haven't put the drivers correctly on the USB drive. I downloaded the RST from your link but it's an exe file and I don't know whether it's necessary because I'm not sure if I have optane or not.  When I choose the drivers in the zip folder it doesn't work either. Actually it doesn't let me open that folder to reveal the files when in the laptop but when it's connected to my PC they show up fine!  Don't know what's going on!! 
  • But I would like to check if the ssd or bios is recognizing the ssd in the information tab.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sandyman
    sandyman Member Posts: 7 New User
    Hi didn't we do this at the beginning of the thread? Cheers
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    If you create a Windows install flash drive, you boot from that flash drive and then use the Repair feature to figure out what's going on with the rest of the system. My guess is tat your eMMC drive is starting to act up and the final fix will be to put a new SSD in the M.2 slot and install Windows, but let's keep trying to get the eMMC working right again so you don't have to put that expense in.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • The photos you uploaded do not show the bios information guide. It is necessary to check if the ssd is appearing in the information tab.
    BIOS V113 of Acer Aspire V3-571G doesnt have UEFI settings
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    The third one shows the ADATA drive as the host for the EFI partition.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Sorry! Yes, ssd appears billsey. I made a mistake.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sandyman
    sandyman Member Posts: 7 New User
    Can you give me details of how exactly to copy the drivers on to the USB drive please? 
  • First download the iso on the computer: https://go.microsoft.com/fwlink/?LinkId=691209
    Then configure the usb stick in powershell as an administrator and enter these commands:
    diskpart
    list disk
    sel disk x
    clean
    convert gpt
    create partition primary
    format fs = fat32 quick
    assign
    Then, extract the iso to the usb stick!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)