PH317-53 - Overheating - BSOD - FREEZING

ImVexal
ImVexal Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello,

I purchased my laptop back in November and every day my hate for this laptop becomes greater and greater. I'm having several issues with my laptop that are only progressing worse and worse.

My CPU averages around the high 90s. Iv looked at using TS and i get a few hours with TS before I get the BSOD with the UNEXPECTED_STORE_EXCEPTION. Without TS I can get a few hours of gameplay of call of duty warzone and my laptop freezes completely and I have to do a hard reset to kill the power and restart the laptop. I'm honestly stuck for ideas.

Iv looked at so much things as to why I'm getting the above BSOD as its only been happening since around March. 

I have also did the maximum CPU usage in the battery settings and tweaked that from 100% - 99% as iv heard that helps with overheating. 

All in all with TS and CPU usage changed I get a few hours of gaming before I BSOD/ Freeze with temps around high 80s which is a lot better than 97+.


Does anyone have any suggestions as to what could be causing the Freezes/ BSOD/ High Temps i have listed above.

Thank you



** MAX FANS / COOL BOOST ON **

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    ImVexal optimise your windows properly if you havent already and seems you probably need to get it  properly cleaned/repasted with kryonaut or similar if you re able to without voiding your warranty or send it to acer to get it repasted with stock paste also a stock recovery clean install wouldnt be a bad idea but backup whatever u  need first ALT+F10 on boot and delete everything option to completely rule out any software issues also disable windows from updating drivers/firmware or even completely only update whatever you need manually and when needed you can also give a check here either way good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ImVexal
    ImVexal Member Posts: 2 New User
    xapim said:
    ImVexal optimise your windows properly if you havent already and seems you probably need to get it  properly cleaned/repasted with kryonaut or similar if you re able to without voiding your warranty or send it to acer to get it repasted with stock paste also a stock recovery clean install wouldnt be a bad idea but backup whatever u  need first ALT+F10 on boot and delete everything option to completely rule out any software issues also disable windows from updating drivers/firmware or even completely only update whatever you need manually and when needed you can also give a check here either way good luck :)
    How do I "Optimize" windows?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ImVexal check the links in my signature


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/