Sound issue with AN515-55-53AG

courtcaserole
courtcaserole Member Posts: 1 New User
edited December 2023 in 2020 Archives

I just bought a Nitro 5 and the sound stopped working. When I hover my cursor over the toolbar, it says, “No speakers or headphones are plugged in.” I’ve tried updating/rolling back the drivers, but nothing seems to work.

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well to exclude or confirm try booting live linux distribution and check if the sound works. Other option is to send it back to Acer for repair/replacement.
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  • I would try to reinstall windows:
    Also try resetting the battery. You need to turn off the computer, disconnect the power adapter and press the power for 12 seconds.
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