complaint

gabcixy
gabcixy Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
I have a complaint against Martin and Josh.
I've got a acer Spin1laptop. I was asking on how to change UEFI settings in the bios setup, they didn't give me an answer, nor did they give me a phone number where can I get the relevant information from.
Also I should be able to enter the Secure boot mode section under the Security tab, and they did not give me answer on that one.
No this is my computer, I paid for it and I want to be able to use it as I want. I should be able to change BIOS setup as I need. That's my right. Else I want to get my money back. You should advertise your stupid product as "NO BIOS SETTINGS CHANGE ALLOWED" and no one would buy ***** acer anymore.
I spent more than an hour to solve this issue but the stupid clerks could/would not help me.
The case number is AU3220010c.
If my problem is not solved soon I will go to ACCC for help since I am not happy with this product and the way your help desk addressing problems.
If there is any comprehensive info on how to change or setup those settings I will need it but with the computer I didn't receive anything. Your customer help department should be able to answer any question a user has, that is the reason to call you.
They could not answer any of the questions nor did they give me a phone number to get answer from. This is not a help desk, this is a rubbish

Answers

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    @gabcixy you are on the community support board, there is not access here to Acer Support, just to other users of Acer products. If you have a question we can likely answer it, though it's easiest of your give the full model number, there are lots and lots of different Spin 1 laptops.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gabcixy
    gabcixy Member Posts: 6

    Tinkerer

    How to disable completely uefi in spin1 sp111-32n?
  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    Why do you want to do that? I don't think there are drivers for your machine for Windows 7 or earlier. Current operating systems all use UEFI for booting and current machines typically don't have a legacy boot mode.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gabcixy
    gabcixy Member Posts: 6

    Tinkerer

    billsey said:
    Why do you want to do that? I don't think there are drivers for your machine for Windows 7 or earlier. Current operating systems all use UEFI for booting and current machines typically don't have a legacy boot mode.
    I need to install Linux Mint. windows is rubbish, slooooow and bulky. I can install Mint but the system can not see the built in eMMC 62GB disk anymore.
    I get the no boot media found at the new booting.

  • billsey
    billsey ACE Posts: 35,254 Trailblazer
    So maybe the Mint install didn't complete? Mint should have no issue with UEFI boot and no issue with an eMMC... Which Mint are you working with? Does it still boot off the install?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.