Laptop stuck at startup and diagnosing pc screen (on loop) after update

michelle127
michelle127 Member Posts: 1 New User
I was forced to update my laptop last night and the worst thing i would want to happen had happened again.

My laptop could not startup properly. Its either on loop at the startup screen or after turning on amd off a few times, it led me to the repair page but its on loop at the diagnosing your pc screen. 

Does it take so long to diagnose my pc issue?

Anyone has any troubleshoot solutions? Your help is greatly appreciated! 

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    What laptop do you have? Do you know what the update was? Which OS version are you running? What size drive do you have, which processor, how much memory?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Skhumbuzo
    Skhumbuzo Member Posts: 2 New User
    Aspire ES15
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    So, the Aspire ES1-531 originally came with Windows 8.1. Are you still running that or have you upgraded to Windows 10? Both OSes use a UEFI boot and typically when you see that type of issue it's because data being read from the disk is corrupted. That is most often be caused by malware or hardware issues with the drive. What drive do you have in the laptop? It looks like the original was a 500GB HDD. Have you replaced it yet?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.