My laptop won’t turn on it is just white lines and black, it suddenly shuts down what should I do?

Pc233
Pc233 Member Posts: 2 New User
edited November 2023 in 2020 Archives
And it shuts down again like it’s playing something 


Answers

  • billsey
    billsey ACE Posts: 31,679 Trailblazer
    Which laptop model do you have? What OS is on it? Can you get into the BIOS?
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  • Pc233
    Pc233 Member Posts: 2 New User
    No it’s just like that in the pictures nothing else! It’s a Acer swift sf113-31
  • billsey
    billsey ACE Posts: 31,679 Trailblazer
    OK, so the first step is to see if it's crashed into a sleep sate. Press and hold the power button for 30 seconds to make sure it's fully turned off, then turn it on normally to see if it's better. If that doesn't help try a battery reset: disconnect power and use a bent paperclip to press the button under the reset pinhole on the bottom of your computer. Hold that down for 15-30 seconds then release. Wait 15-30 minutes and plug power back in. Then wait until the battery is fully charged and turn it back on. Report back with the results.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.