ACER PROVIDE WRONG PREDATOR SENSE APP , DEVICE NOT SUPPORT ! FIX IT! STOP GIVING WRONG DRIVER & APP

WeiFengTan
WeiFengTan Member Posts: 2 New User
edited November 2023 in 2020 Archives
THIS IS MY MODEL PT715-51-74MY, AFTER WARRANTY CLAIM (REPLACE MOTHERBOARD ) AND CLEAN INSTALL TO OS WIN 10 2004.
I use my serial detect and lead to official website download Predator Sense 2.00.3011 that date on 2020 FEB 14. It said Device not supported ! and i make many complaint and ask for support , never get any feedback. how come the service so bad!I just want my device work functionly!

come on ACER!!! do something!! I am stuck when MCO until today!!

Answers

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 707 Moderator
    THIS IS MY MODEL PT715-51-74MY, AFTER WARRANTY CLAIM (REPLACE MOTHERBOARD ) AND CLEAN INSTALL TO OS WIN 10 2004.
    I use my serial detect and lead to official website download Predator Sense 2.00.3011 that date on 2020 FEB 14. It said Device not supported ! and i make many complaint and ask for support , never get any feedback. how come the service so bad!I just want my device work functionly!

    come on ACER!!! do something!! I am stuck when MCO until today!!
    Have you tried to uninstall the recent windows 2004 update and tested by installing the predator sense..? If not please try it and share the result.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    WeiFengTan its a very common issue after a motherboard replacement if the correct model its not showing up in the bios with the word Predator in the beginning for ex Predator G3-572 PS will never install as it wont recognise the model this happens many times when a mobo is replaced if this is the case i suggest you to send it back asap they need to unlock the bios and fix it to the correct model or reflash one with the correct model name as many predators share the same mobo so the mobo replacemets are always donor mobos from other units do not expect acer to replace to new mobos as they dont have that ins stock some are not even manufactured anymore only donor mobos are available all manufacturers do exactly the same procedure when it comes to replacing mobos as i said u need to send it back if the model is wrong also you shouldnt be even using the latest windows its all bugged im still on 1809 with the updated completely disabled since it came out and no issues for 2+ years either way check you mobo model in the bios and report.

    Also bare in mind this community its not a acer support direct channel in any way we are just normal users like yourself we arent acer employees and were here voluntarily on our own time to help the best way we can if u sent it to warranty and it came like that you should send it back asap as i said this community its not acer support contact the support directly and sort it out with them please also posting in capitals to me and anyone else in the web its considered shouting theres no need for that  thanks.


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    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • "its a very common issue after a motherboard replacement if the correct model its not showing up in the bios with the word Predator in the beginning for ex Predator G3-572 PS will never install as it wont recognise the model this happens many times when a mobo is replaced if this is the case i suggest you to send it back asap they need to unlock the bios and fix it to the correct model or reflash one with the correct model name"

    The @xapim colleague is correct. Check how the model is described here:
    Mensagem de erro Sorry No  suportado neste computadorao
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)