We just bought a Nitro AN515-55 and we are having audio problems

Pyos
Pyos Member Posts: 6

Tinkerer

My girlfriend just bought this new gaming laptop and the audio sound on this new hardware is a little problematic

I did a few Googling and found that you should install some audio drivers... (I downloaded them from the official Acer website) I did that and my audio drivers are okay, also I updated the Windows Update thing here so I can assume that all other stuff in the background is all up to date
However; whenever we play some movies on Netflix via Google Chrome or play a game such as The Sims 4, the audio is really low.

We saw that on the Nitrosense feature of the laptop has this preset thing. (see image below)
But when we choose a different audio option, it does not save and goes back immediately to a 'Music' setting.

Can someone help us? This is driving us both insane... XD 
 

Answers

  • check this limited output here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Pyos
    Pyos Member Posts: 6

    Tinkerer

    check this limited output here:

    Hi,

    Thanks for the info, but after ticking the Limited Output option, we are still unable to change the setting in the Nitrosense application.
  • Disable limited output. Check for any configuration similar to this:
    Station-Drivers - DRIVERS Realtek High Definition Audio Codecs
    Cannot Find TrueHarmony  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pyos
    Pyos Member Posts: 6

    Tinkerer



    This is how our Realtek Audio Console looks like
  • Is the maxx waves program installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pyos
    Pyos Member Posts: 6

    Tinkerer

    Is the maxx waves program installed?
    Hi, unfortunately, no.
    Where can I download that?
    It's not listed on the recommended drivers on the Acer website for our laptop model
  • Can you check if the same problem occurs when uninstalling nitro sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pyos
    Pyos Member Posts: 6

    Tinkerer

    Disable limited output. Check for any configuration similar to this:
    Station-Drivers - DRIVERS Realtek High Definition Audio Codecs
    Cannot Find TrueHarmony  Acer Community
    We have somehow have a different version of the Realtek Audio Console...
    Mine looks like this... :( 


  • laral45
    laral45 Member Posts: 1 New User
    yes I also bought nitro an 515-55 but the same issue I am facing in my devicemusic I don't know why it is happening like that I am working and trying hard to find the reason but could not found the right way.
  • JosephThurston
    JosephThurston Member Posts: 1 New User
    https://tenniswaresguide.com/best-tennis-shoes-for-knee-pain/ blog points out that when I try reinstalling the driver, it does work for a few minutes, then windows say, "that can't be done". It's tiring to reinstall the driver every time.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi JosephThurston,

    May I know the full model name of your unit.