I've had my Alpha for a couple years, and recently I left it home while away from work. When I came home, I found that the case was split, and the battery swollen. Im in I.T. (A+, MCSE)...I've seen this before with Dell devices, receiving a maunfacturer update, then not getting the restart command, in essence locking the PC in HUNG state, including the rectifier for the charging being stuck in ON...so the charger doesnt stop sending power to the battery. A hard reset will allow you to access the device logs and show the reasoning behind the hung state. My question...since it's manufacturer related, why isnt Acer providing a replacement battery? Can someone from Acer reach out to me?