Touchpad gesture stopped working after changing the touchpad as left click was not working

amitkumar10591
amitkumar10591 Member Posts: 5 New User
edited December 2023 in 2020 Archives
I'm using nitro AN515-51 and after changing the touchpad from the service center now my laptop touchpad gesture is not working. I have checked in Device Manager and I can see the I2C but still no success.


I have tried to go in BIOS and over there also I tried going in Main and updated the Touchpad to advanced but then the mouse was not coming even though I2C drivers are there. Can someone help me out over here.

Answers

  • Does the same problem occur when pressing fn + f7 or just f7?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • amitkumar10591
    amitkumar10591 Member Posts: 5 New User
    my touchpad is working but the gesture is not working. If I press fn+f7 then it stops and again if I press it starts working but the gesture doesn't work.
  • check here:
    How to disable touchpad when mouse is connected on Windows 10
    How to customize Precision Touchpad settings on Windows 10
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • brummyfan2
    brummyfan2 ACE Posts: 28,645 Trailblazer
    Hi,
    Go to Acer driver support site and download Serial IO driver and extract it, right click SetupSerialIOsetup.exe and run it as Admin.
    https://www.acer.com/ac/en/GB/content/support-product/7312?b=1

  • amitkumar10591
    amitkumar10591 Member Posts: 5 New User
    egydiocoelho when I go into touchpad settings then I see only this. There is no other setting present.

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • amitkumar10591
    amitkumar10591 Member Posts: 5 New User
    I have installed both the IO driver and the synaptic touch driver also but no luck.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • amitkumar10591
    amitkumar10591 Member Posts: 5 New User
    egydiocoelho I'm not sure what is the relation between the battery and the pointer. I cannot even reinstall windows as there are a lot of documents and I don't have a Hard drive to take backup. 
    But thanks for checking it out I have ordered a Bluetooth mouse as I don't want to waste so much time in this. Can you let me know if I give it to service center can they do something about this. I still have the extended warranty for my laptop.
  • I don't think it's a hardware problem. Note that windows is not providing gesture options:

    I would not send the notebook to the acer service center, as it would take much longer to resolve. Ideally, you should back up your files and reinstall windows. It is the best option.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)