acer nitro 5 is freezing every time i try to install graphics drivers

raonaveen
raonaveen Member Posts: 6 New User
edited May 2024 in Nitro Gaming
My acer nitro 5 is freezing every time i try to install graphics drivers. I have to force shut down and boot into safe mode and uninstall drivers to get the laptop working again. Please help.

[Edited the thread to add issue detail]

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,662 Trailblazer
    Hi,
    Which driver are you trying to install? the most suitable VGA driver is from here:https://www.acer.com/ac/en/GB/content/support-product/7605?b=1
  • raonaveen
    raonaveen Member Posts: 6 New User
    I tried acer one, latest from amd, even tried installing from device manager. Anytime i install any video driver for my gpu it freezes. I had to force restart and uninstall them to run laptop again. Also my dedicated gpu rx 560x is not showing in task manager.
  • brummyfan2
    brummyfan2 ACE Posts: 28,662 Trailblazer
    Could you please go to Device Manager, expand Display adapters, find out the current driver versions and post.
  • raonaveen
    raonaveen Member Posts: 6 New User
    I installed new windows. It is showing generic display drivers. Even if i update drivers from device manager. My laptop freezes
  • I recommend that you uninstall the video card drivers with the ddu or amd cleanuputuility programs in the safe boot and then download the latest driver from the amd website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • raonaveen
    raonaveen Member Posts: 6 New User
    That is exactly i do every time laptop freezes. Boot into safe mode uninstall with ddu. Then it works normally. I just can't install video driver. I think my gpu has gone bad.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • raonaveen
    raonaveen Member Posts: 6 New User
    I reset battery, reinstalled windows from scratch. Everything works fine. The moment i install gpu drivers from amd or acer or device manager. Laptop freezes. I had to force restart and run ddu in safe mode to start the laptop again. My gpu doesn't show in task manager. 
  • Is your laptop still under warranty? What is the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • raonaveen
    raonaveen Member Posts: 6 New User
    Its out of warranty. I have the latest bios installed.
  • Does the windows event viewer show any specific errors? What is the version of the bios? Did this error occur after upgrading windows to version 2004?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • manish254
    manish254 Member Posts: 5

    Tinkerer

  • Tsubaro
    Tsubaro Member Posts: 1 New User

    i think he didnt
    did you?
    ive been looking for three days