A515-43-R19L motherboard issues

animeshmudalgi

I bought this laptop 1 year and 1 month ago and now suddenly its completely dead. No lights, no fans, nothing. I wasnt even using it that much. I gave it to our local Acer Authorized Service Center and they said that motherboard is shorted and there is no power to the motherboard. The laptop had 1 year basic warranty and now after 1 year and 1 month, its completely dead. Whats the cost of replacing the motherboard?

Edit : I found someone else having the same issue with this model here https://community.acer.com/en/discussion/597526/acer-laptop-a515-43-black-screen-no-power-fan-light

Manny-Acer_Retired

animeshmudalgi said:

I bought this laptop 1 year and 1 month ago and now suddenly its completely dead. No lights, no fans, nothing. I wasnt even using it that much. I gave it to our local Acer Authorized Service Center and they said that motherboard is shorted and there is no power to the motherboard. The laptop had 1 year basic warranty and now after 1 year and 1 month, its completely dead. Whats the cost of replacing the motherboard?

Edit : I found someone else having the same issue with this model here https://community.acer.com/en/discussion/597526/acer-laptop-a515-43-black-screen-no-power-fan-light

Hi animeshmudalgi,

Thank you for the information and i am very sorry that you're experiencing these issues and for the delayed reply. Unfortunately, i only cover for U.S. and Canada regions, we don't have access to any kind of information or account access here. Unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to contact your local Acer Authorized Service Center for the cost and options you might have.  

Note: This thread will be now closed. 

Thanks,
Acer-Manny  

Manny-Acer_Retired

animeshmudalgi said:

I bought this laptop 1 year and 1 month ago and now suddenly its completely dead. No lights, no fans, nothing. I wasnt even using it that much. I gave it to our local Acer Authorized Service Center and they said that motherboard is shorted and there is no power to the motherboard. The laptop had 1 year basic warranty and now after 1 year and 1 month, its completely dead. Whats the cost of replacing the motherboard?

Edit : I found someone else having the same issue with this model here https://community.acer.com/en/discussion/597526/acer-laptop-a515-43-black-screen-no-power-fan-light

Hi animeshmudalgi,

Thank you for the information and i am very sorry that you're experiencing these issues and for the delayed reply. Unfortunately, i only cover for U.S. and Canada regions, we don't have access to any kind of information or account access here. Unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to contact your local Acer Authorized Service Center for the cost and options you might have.  

Note: This thread will be now closed. 

Thanks,
Acer-Manny