Laptop Won't Turn On, Totally Unresponsive Aspire A715-74G.

AJ7
AJ7 Member Posts: 10

Tinkerer

edited October 2023 in 2020 Archives
Hello, I have another problem with my Aspire A715-74G.

A few days ago, my laptop had trouble starting up, but it could be solved by pressing the power button and releasing it after a while.

However, this morning, when I tried to turn it on, it was totally unresponsive. No lights, all keyboard backlights and indicator lights were off. When I tried to use the charger, the charging light was off too. There was low static (?) noise for a few seconds but other than that it was totally unresponsive.

I did not open the laptop as I don't want to void the warranty.

Weirdly enough, when I tried again to turn it on again this afternoon, it turned on normally again.

I lost the purchase receipt of this laptop so I am not sure if I can use the warranty, but if the problem requires professional service then I will have it fixed.

Does anyone know what could be the problem and the solution?

Thank you

Answers

  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    >>>the charging light was off too.>>>>

    Sounds like the charger may have an intermittent issue. Perhaps an transient break inside the AC cable or DC charger cable or plug. The voltage between the plug's outer ring and its central connector should be about 19volts DC measured with a multimeter. Jack E/NJ

    Jack E/NJ

  • AJ7
    AJ7 Member Posts: 10

    Tinkerer

    @JackE thank you for the comment. Apparently my laptop's motherboard had an issue and it had to be replaced.


  • did the technicians report what the main board problem was?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AJ7
    AJ7 Member Posts: 10

    Tinkerer

    @egydiocoelho no, they did not explain the problem in details, they only mentioned motherboard failure. Since the laptop is new, I just assumed it is defective from the start. 
  • ZeebugMit2020
    ZeebugMit2020 Member Posts: 1 New User
    Hello, please help

    My son’s Acer chromebook R 11 won’t charge(charging light won’t even come on), power button doesn’t work either. I’ve tried pressing the refresh button but it still won’t respond. 
    Please help as we use it for school.
  • @ZeebugMit2020 I suggest you create a new question: https://community.acer.com/en/post/question
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)