Earphone or external mic not showing up in playback device or recording device windows 10

Hi Guys,

I am having issue with 3.5 mm combo jack , I can use 3.5mm jack using earphone no issue with audio in earphone.  

Device details :

Acer Nitro 5 AN515-31

Windows 10 HOME

version : 2004

OS build : 19041.388


Audio driver :


Issue :

1. when i insert earphone it is not shown in playback device and its mic is not listed in recording devices . 

  yes I every time i select which device is being used headphone, headset , mic , line_in etc from pop-up.

2. My external mic is not shown in recording device it used 3.5mm jack. Model (BOYA BY M1).

3. control pannel -> sound -> only shows microphone array and stereo mix in recording devices no earphone mic or external mic .


Below screen shots are taken with earphone connected . Earphone : rha ma390 universal 

even tried with external mic : (BOYA BY M1)


yes i have checked show disabled device block is clicked .

what I have tried .

1. setting -> microphone -> enable microphone.

2. control pannel -> realtek hd audio manager -> click on audio jack and select device

3. tried using acer provided realtek driver : 6.0.1.8451

4. update driver from realtek website version :   6.0.1.8907.1

5. try troubleshooter for windows setting 

6. uninstall driver from device manager and restart

Nothing worked .

please help me to find solution


FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 57,964 Trailblazer
    Despite being a different model, perform this solution posted by a colleague in the Portuguese community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=auto&tl=en&u=https://community.acer.com/pt/discussion/comment/903725/#Comment_903725
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • idonthaveoptionnowidonthaveoptionnow Member Posts: 2 New User
    This is not my issue i am getting box to select headphone or headset or mic etc but selected device is not shown in playback device or in case of mic not in recording device. Please help..
  • egydiocoelhoegydiocoelho ACE Posts: 57,964 Trailblazer
    Have you checked this setting?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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