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Trying to repair mom's PC. I think maybe a system update broke it. I created a reddit thread and reached out to multiple support options. All of them want me to reinstall the OS. Some say I won't lose data, but will lose apps. I would rather not lose anything. It seems like maybe the wrong optane driver was installed? It was working and then she told me that overnight it broke, leading me to suspect Windows updates
According to mom, she tried to use the computer last night and it kept restarting. Sometimes it gives a blue Recovery screen an there's a menu See advanced repair options. I've tried a number of things from the repair options but it seems to keep rebooting.
Can we create a boot disk and fix the stoarge driver for this error? Anyone experienced with these Optane repairs?
Safe mode reboots. Safe mode with the command prompt reboots. See reddit thread for screenshots.
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors is not helping. Laptop is only a couple years old.