Helios 300 Laptop double typing

JohnnyMustang
JohnnyMustang Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
Hi guys.. I purchased a Predator PH317-53 Helios 300 laptop from the acer store 5 months ago.  It's an awesome laptop and I love it.. It has 0 dead pixel and practically no backlight bleed whatsoever.  I was happy with it until I noticed it started to double type. The double typing occurs quite often and is proving to be annoying.  The things I have already tried that did Not help me fix the issue were:    1: Set the repeat keyboard delay to much slower rate.  2: Uninstall keyboard drivers from the Device manager.   The things I'm contemplating of doing and have not tried yet is to do a fresh install back to Factory settings and uninstalling my razer synapse software.    Does anyone here have any other suggestions/ideas I should possibly try to fix this issue?  I honestly dont want to send this laptop in for repairs because I kind of need it.  Please let me know.. Thank you

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Issues like this often happen if the laptop is exposed to a hot/humid environment due to hygroscopic debris (eg crumbs) that accumulate in the switches under the key covers. Use a soft bristle facial blush brush to gently loosen the debris under the key covers while vacuuming or blowing compressed air.  Jack E/NJ 

    Jack E/NJ