Predator helios 300 isn't turning on!

Mritunjay1125Mritunjay1125 Member Posts: 5 New User

I turned on the laptop and plugged in charging. As soon as i plugged it in  charge the screen went black and it turned off.after 15 mins (in that time laptop was plugged for charging), i tried to turn on but it didn't and the keyboard just lights up whenever i click the power button. this just keeps happening continuously.
any solutions?

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 58,689 Trailblazer
    What is the exact model? Example an515-51-75kz. Have you tried to reset the battery?
    On some models, it is necessary to turn off the notebook, disconnect the power adapter and press the power button for 12 seconds
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mritunjay1125Mritunjay1125 Member Posts: 5 New User
    What is the exact model? Example an515-51-75kz. Have you tried to reset the battery?
    On some models, it is necessary to turn off the notebook, disconnect the power adapter and press the power button for 12 seconds
    mines PH315-52-76WX/PH315-52-77ya
    i have tried the ram reset but it didn't worked and also the power button for 12seconds , it didn't worked. whenever i press the power button the keyboard lights up and there's nothing on the screen (any logo) , just keeps happening
  • egydiocoelhoegydiocoelho ACE Posts: 58,689 Trailblazer
    Is your notebook under warranty or does it have a warranty seal? Have you tried to take the laptop apart to disconnect the keyboard and battery?
    it is possible that they are not connected correctly on the motherboard
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mritunjay1125Mritunjay1125 Member Posts: 5 New User
    Is your notebook under warranty or does it have a warranty seal? Have you tried to take the laptop apart to disconnect the keyboard and battery?
    it is possible that they are not connected correctly on the motherboard
    Yea it is under warranty, i have broken the seal cuz i wanted to have an extra ssd about 6months ago. Haven’t tried the keyboard thing 
  • egydiocoelhoegydiocoelho ACE Posts: 58,689 Trailblazer
    So I suggest that you really disconnect the keyboard and the battery!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mritunjay1125Mritunjay1125 Member Posts: 5 New User
    can you tell me how to do that, cant really find a video on that

  • egydiocoelhoegydiocoelho ACE Posts: 58,689 Trailblazer
    Have you checked out this video?
    Is your notebook under warranty or does it have a warranty seal? Have you tried to take the laptop apart to disconnect the keyboard and battery?
    it is possible that they are not connected correctly on the motherboard
    Do the procedure carefully and check for any warranty seal.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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