Aspire A515-54 recovery stuck at 100%

Bauser
Bauser Member Posts: 2 New User
edited October 2023 in 2020 Archives
I got a malware warning from Google Chrome about an extension, so I removed it, and then my six-month old A515-54 bluescreened.  Since then, the computer only works for 5-10 minutes before it bluescreens again, and when rebooted, anything I did in that 5-10 minutes was undone: files I erased came back, files I downloaded were gone, and my web browser goes back to the tabs it was displaying before the first crash.

I couldn't tell if that was a drive problem or Windows corruption. Resetting Windows fails with no useful error message, so I'm doing a recovery from USB recovery drive. The "Drive Configuration for Recovery" took about 90 minutes to get 100%, and it's been stuck at 100% for about 90 minutes since then.

How bad a sign is that? Should I let it run longer, reboot the computer, or give up and start a repair order?

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    I am not a fan those automated resetting mechanisms... trust issues you might say haha. Question, do you have data in there you'd need to back up? And if so, do you have an external drive where to back it up to?

    Because since you're resetting your computer I would suggest a full clean installation of Windows at this point, no more odd signs that things don't work; and if there were it would mean there could be a hardware fault.

    Let me know if you're interested, there's a guide I wrote on the matter some time ago that would guide you through the steps, or I could just send you a semi-custom Windows 10 image for the A515-54, I have an A515-54G and they share many of the things so in terms of drivers most are already the same (plus Windows would take care of the rest).

    But, answering your question, it could be normal if the main drive is an HDD (they're slow and at 500GB+ they use SMR which is a technology not keen on changes, the more changes you make the slower it gets until the drive has time to "re-write" itself so to speak). Or it could just be hang, because manufacturers decided to get rid of the activity light on hard drives it is impossible to know I'm afraid.
  • Bauser
    Bauser Member Posts: 2 New User
    I had everything backed up, because I'm doing a restore from an Acer USB that's going to erase everything.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Aha! I see! If you're up to it, here's the procedure I wrote about doing a clean install: https://community.acer.com/en/discussion/comment/893916/#Comment_893916

    Although you'd need a different PC where to create the bootable USB with the files, or I could make you the installation files with drivers you'll need already integrated and you'd skip a couple of steps of the guide. The download of the image (either way, should be around 5GB).