Laptop wouldn't turn on

Hrit
Hrit Member Posts: 3 New User
edited December 2023 in 2020 Archives
I have an Acer nutro 5 AN 515-52. It is 2 years old. Up until today it was working well. Then suddenly while using it, the screen froze for a few minutes and then I got this screen with the error code "WHEA UNCORRECTABLE ERROR". 
Then the progress remained stuck at 35% for good. I held down the power button to shut it down. When I tried to turn it back on, only the blue light (the one beside the charging port) flashed for a few seconds (keyboard didn't light up) and then nothing happened. The third time I tried turning it on, it did power up normally. I turned it off again to see if it would turn on normally again. But the next few times it didn't. Same as before. After a while I tried again and it booted normally. I've tried turning off and on a few times since then and everytime it booted just fine. All of this happened in the last 40 minutes. 

Additional details that may or may not be relevant : 
1. When the problem occurred for the first time, the charger wasn't plugged in and the laptop was at around 20% battery. At least that's what it showed when it booted successfully the next time. 
2. When it wasn't turning on for a long period of time, the one time it turned on was when I moved the laptop around a bit. It sounds silly and it probably was just a coincidence, but the moving of the laptop and the screen lighting up were very much in sync. I believe after booting was completed, the laptop froze the moment I moved it around again. It could be just a coincidence though, since it didn't require me to move it to boot it since then.
3. After the above happened, it wouldn't turn on again for a while. Someone on this site suggested in another similar question to hold down the power button for 12 seconds, let the laptop sit for 15 munutes, then charge it fully etc. When I let the button go after 12 seconds it booted - some messages appeared on top of the usual boot screen with the Acer logo - then it booted normally. Ever since this the problem hasn't occurred (yet). 

Answers

  • Have you tried to reset the battery?
    Does your model have this button?
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Hrit
    Hrit Member Posts: 3 New User
    Have you tried to reset the battery?
    Does your model have this button?
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    My model doesn't have a pinhole that's for sure. Maybe the battery can be physically removed. I've seen a video of it. I haven't tried opening the case yet. Will this button be present even if I have a removable battery? If so, what is it for? And also, judging by what I said, do you think it is likely a problem related to the battery?
  • The model an515-52 has this hole:

    This is the power interrupt button:
    https://www.youtube.com/watch?v=wAtUlimtavg&t=1s
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hrit
    Hrit Member Posts: 3 New User
    The model an515-52 has this hole:

    This is the power interrupt button:
    https://www.youtube.com/watch?v=wAtUlimtavg&t=1s
    I feel so embarrassed! Yes, my model does have that. I was under the impression that those were present only on the laptops without a physical battery. What is it for? My laptop is currently running as usual, but I fear that this problem will occur again sometime. What should I do? And thank you for responding to my question :)
  • It serves to reset the battery and correct some problems when the user is unable to turn on the computer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)