WiFi dropping off / camera issue / SSID?

Scotty1234
Scotty1234 Member Posts: 6 New User
edited October 2023 in 2020 Archives

 Hi - I have an Acer Aspire 5 that is one year old.  My warranty recently expired, but I had sent it back to Acer a couple of months ago for problems with the battery.  They reset the laptop and SSID and new bios were installed.  After I received it back, the battery problem was resolved, but I began having issues with it freezing and losing the wifi connection on Zoom or MS Teams meetings.  There are no issues with the internet/wifi in my house and the router and network adapter drivers are up to date.  Also, I've tested a different laptop in the same location and had no issues. The next thing that started to happen is an error message popping up during Zoom that it wasn't able to use my camera.  I reset the camera and made sure it allowed access to Zoom and MS Teams, which I use regularly.  Then, I started having issues when I'd watch even a short video. 

I've installed all the windows updates, reset my modem and made sure all the drivers are up to date, so I'm not sure what else to do at this point. FYI, I rent my modem/router from Xfinity and haven't had any issues with it.  Any advice is appreciated!  



Answers

  • Can you provide the exact model? PH517-51-58VH. Also, did you update the drivers directly from the vendors' website intel, amd or nvidia? Also, on the camera, have you verified these functions?

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