Nitro5 AN517-51 built-in webcam intermittently stops working

Kitkat7
Kitkat7 Member Posts: 2 New User
edited December 2023 in 2020 Archives
My 3 month old Nitro 5 AN517-51 built-in webcam suddenly began intermittently displaying colorful horizontal lines filling the entire picture.  Mostly, it's either green/black lines or blue/black lines, but sometimes it's just a rainbow of colorful lines - making it completely unusable.  To the best of my knowledge, I've not adjusted any settings or installed anything that caused this.  The problem is visible in any app that uses the webcam.  This is a pic from zoom, but I'm seeing the same screen in skype, hangouts, etc.,  I'm running Windows 10 home 64bit, bios vers is V1.05, processor is Intel i5-9300H CPU @ 2.40GHz, 8gb memory, a kingston ssd drive, Graphics device 1 is Nvidia GeForce GTX 1650, Graphics device 2 is Intel(R) UHD Graphics 630.  The device driver is listed as Camera HD User Facing Microsoft driver 10.0.18362.815 from 6/21/2006. What could be wrong?

Thanks, in advance, 
Kathy

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Either the driver failed or the webcam, you can check first by unistalling the driver reboot and let Win. to install it again.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Kitkat7
    Kitkat7 Member Posts: 2 New User
    Thank you for the prompt reply!   By any chance, is there another driver besides the Camera HD User Facing Microsoft driver ?  I've uninstalled this driver already and it did not fix the problem.  I guess this one confuses me a bit, as the properties describe the driver as a USB Video device, but it's an internal device.  Just curious.  
  • batmalin
    batmalin Member Posts: 4,231 Guru
    It uses internal USB port on the MB just like the BT, check the hw id in device manager and search in google for driver.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2020
    Does the same problem occur on this link? https://pt.webcamtests.com/
    Also, did this problem occur after any windows update? Also prevent the waves program from accessing the webcam: https://www.tenforums.com/drivers-hardware/140054-windows-10-camera-turning-itself-2.html
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