Nitro 5: eRecovery error NAPPHDD.EXE

Amiisho
Amiisho Member Posts: 3 New User
edited October 2023 in 2020 Archives
 when I try to factory reset my nitro 5 computer with eRecovery I get this error and I don't know how to fix it.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @Amiisho have u tried ALT+F10 on boot instead  also did you created that drive via care center or recovery drive on windows ?? or have u even upgraded your windows to pro please provide more details on what you are trying to do exactly and how :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Amiisho
    Amiisho Member Posts: 3 New User
    xapim said:
    @Amiisho have u tried ALT+F10 on boot instead  also did you created that drive via care center or recovery drive on windows ?? or have u even upgraded your windows to pro please provide more details on what you are trying to do exactly and how :)
    I have got a eRecovery media usb from acer becuse I cannot boot up my computer and it is getting stock on acer logo when I boot up the computer. I can't even go inside stock windows reset. Therefore acer did send me the USB stick and when I boot up with alt+F10 I get this error.
  • Amiisho
    Amiisho Member Posts: 3 New User
    iam trying to reset/reinstall my windows becuse I cannot start it and it is getting stock on the acer logo every time and nothing happens.