A515-52K Keyboard not working except power button.

tase
tase Member Posts: 5

Tinkerer

edited October 2023 in 2020 Archives
A515-52K Keyboard not working except power button.Tried restarting and driver updating. Still not working. please help

Best Answers

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    Answer ✓
    The KB connector probably needs to be reseated on the mainboard. Bottom cover must be removed. Jack E/NJ


    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    Answer ✓
    If you use it in high heat & humidity conditions, the internal contacts may be somewhat affected and need to be re-seated a few times to clean them. Mechanical vibration can sometimes cause issues like this. If it's still under warranty it might be best to arrange for ACER service because opening the bottom may compromise the warranty depending on your country and region. Click the ACER WorldWide link at the bottom of this webpage. Choose your country. Then click on support to arrange for service. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    Answer ✓
    The KB connector probably needs to be reseated on the mainboard. Bottom cover must be removed. Jack E/NJ


    Jack E/NJ

  • tase
    tase Member Posts: 5

    Tinkerer

    it's only 2 months of using.what should be the reason?
  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    Answer ✓
    If you use it in high heat & humidity conditions, the internal contacts may be somewhat affected and need to be re-seated a few times to clean them. Mechanical vibration can sometimes cause issues like this. If it's still under warranty it might be best to arrange for ACER service because opening the bottom may compromise the warranty depending on your country and region. Click the ACER WorldWide link at the bottom of this webpage. Choose your country. Then click on support to arrange for service. Jack E/NJ

    Jack E/NJ