Swift SF314-56 Bluetooth connectivity and Backlight

meanyon
meanyon Member Posts: 2 New User
edited November 2023 in 2020 Archives
Been trying to reach several supports and none of them able to help. I do have two concerns with my unit.

1. Bluetooth audio from AirPods Pro and Bose wireless speakers have the same issue with the audio cutting in and out. When Bose speakers are directly connected to the laptop there's no audio? What would be the possible cause of this issue? Any remedy?
2. Keyboard backlight - we all know that this unit has a keyboard backlight but mine was NONE. I have checked the retailer's unit description and ACER official website unit description both of them are saying this unit has a keyboard backlight but why mine does not?

These two concerns were not able to be solved by any support. I am thinking to return this unit and change with a different brand with A GREAT CUSTOMER SERVICE.

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    1) About bluetooth, check if there are still any drivers to be added here:

    2) On the keyboard light, have you pressed fn + f8?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Answer ✓
    There are multiple models of this laptop and some have backlit keyboards and others don't. They are all SF314-56-xxxx models.
    Keyboard:
    • 83-/84-/87-key Acer FineTip keyboard with international language support
    • 83-/84-/87-key full-size FineTip backlit keyboard with international language support

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    1) About bluetooth, check if there are still any drivers to be added here:

    2) On the keyboard light, have you pressed fn + f8?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Answer ✓
    There are multiple models of this laptop and some have backlit keyboards and others don't. They are all SF314-56-xxxx models.
    Keyboard:
    • 83-/84-/87-key Acer FineTip keyboard with international language support
    • 83-/84-/87-key full-size FineTip backlit keyboard with international language support

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.