My recently bought(a month ago) Predator PH317-53 keeps restarting

animaxavieranimaxavier Member Posts: 7

Tinkerer

It keeps Freezing for 4-5 seconds then restarts.
I gave it to the service center and they updated windows and bios and firmware but i had lost predator sense hence the turbo mode and fan control and rgb too
i tried to install it agann but as soon as predator sense got installed it stared to happen again .I then did a system restore before the predator sense and it was fixed but still..no control over fans and rgb and turbo due to no having the predator sense ..please help this was my dream laptop .i really dont want to compromise after spending so much..please help

Best Answers

FAQ & Answers

  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited July 25 Accepted Answer
    animaxavier have u tried to follow my guide here  also perform a battery powerdrain followed by a bios setup defaults let me know if it works if it keeps doing the same send it back to the service center and explain to them the exact issue tell them to install PS themselves and test it good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • animaxavieranimaxavier Member Posts: 7

    Tinkerer

    xapim said:
    animaxavier have u tried to follow my guide here  also perform a battery powerdrain followed by a bios setup defaults let me know if it works if it keeps doing the same send it back to the service center and explain to them the exact issue tell them to install PS themselves and test it good luck :)
    brother can your please link me to the bios setup guide or guide me yourself 
    it'll be a great help!!Cheers
  • animaxavieranimaxavier Member Posts: 7

    Tinkerer

    xapim said:
    animaxavier have u tried to follow my guide here  also perform a battery powerdrain followed by a bios setup defaults let me know if it works if it keeps doing the same send it back to the service center and explain to them the exact issue tell them to install PS themselves and test it good luck :)
    and also can you please link me to a older version of predator sense for helios 300
  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited July 25
    animaxavier to enter the bios keep pressing F2 on boot multiple times the go to the last tab and setup defaults then save and exit and if youre looking for the old red version just download it from the acer support page for your model but this new one works fine on all predator/nitro plus you can control everything from the mobile with the mobile app paired anyways its up to you :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • egydiocoelhoegydiocoelho ACE Posts: 57,982 Trailblazer
    Does the computer still restart after installing the predator sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • animaxavieranimaxavier Member Posts: 7

    Tinkerer

    xapim said:
    animaxavier to enter the bios keep pressing F2 on boot multiple times the go to the last tab and setup defaults then save and exit and if youre looking for the old red version just download it from the acer support page for your model but this new one works fine on all predator/nitro plus you can control everything from the mobile with the mobile app paired anyways its up to you :)
    Brother sorry to say but the bios is locked and asks for a password
    and can u please link me to a version other than the latest one which helps me control the booutup sound ,fan controls and RGB
  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited July 27 Accepted Answer
    animaxavier if your bios its asking for a password (either system or hdd) someone had to access it and set it up themselves theres no way to remove it without having the correct pass only acer can do it you need to contact them and send it back ask for a bios reflash password removal  and the link for the latest ps version its on my post above good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • animaxavieranimaxavier Member Posts: 7

    Tinkerer

    edited July 27
    Does the computer still restart after installing the predator sense?
    yes it does 
    it restarts only when PS is installed otherwise its very smooth running machine


  • egydiocoelhoegydiocoelho ACE Posts: 57,982 Trailblazer
    I have already seen a problem similar to yours in the Portuguese community. Can you send a screenshot of the acer care center, which shows how your laptop model is written?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • animaxavieranimaxavier Member Posts: 7

    Tinkerer

    HELLO GUYS IT SEEMS MY MOTHERBOARD WAS FAULTY I GOT IT REPLACED AND KINDA UPGRADED TO 1.30 NOT EVERY ISSUE IS FINE 
    JUST ONE THING ..I LOST MY FACTORY UNDERVOLT OF  -0.125 mV ON THE CPU CAN U HELP?

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