What is the contact number for escalation regarding service issues.

Kumaresh
Kumaresh Member Posts: 1 New User
edited October 2023 in 2020 Archives
Brand new aspire 3 got motherboard failure in 3rd month. Raised complaint on 23rd June. Due to covid 19 submitted laptop on 6th July. Till now no response. Will you accept your brand new laptop after motherboard failure in 3 months?

Answers

  • The community has no direct link to technical support. If you inform your country of origin, I can look for the technical support link.
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  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Kumaresh said:
    Brand new aspire 3 got motherboard failure in 3rd month. Raised complaint on 23rd June. Due to covid 19 submitted laptop on 6th July. Till now no response. Will you accept your brand new laptop after motherboard failure in 3 months?

    Hi Kumaresh,


    I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    I recommend you to contact your local support channels and ask for assistance with escalating the case.  

    Note: If you have support documentation of your case, you can send me a private message with the serial number of your unit, your contact info, and the documentation to have it escalated to your local support, please keep in mind that we cannot guarantee that anything will be done or change, we do not have access to any case documentation or make any decisions. This thread will be now closed. 

    Thanks,
    Acer-Manny
      


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