Service quality in Romania

JohnRo1987

Hello dear Acer,

I buyed this monitor:
Monitor LED VA Acer 31.5", WQHD, Curbat, Display Port, 144Hz, FreeSync, Negru/Rosu, ED323QURAbidpx UM.JE3EE.A01

Is in warranty.Send it to service for backlight bleed... they said is in normal parameters and won't fix anything.

The monitor was send with all the accesories: VESA support,cables and screws for the stand.

If returned only with cables.

I am in a situation were I can not prove the service package content..
I asked the local service to send me the screws ...and they want to send this monitor to service.
I can not do that only for some screws... since I am working from home and do not have a replacement monitor.Even offered to pay for the screws and the shipment cost.

Please help me get those screws

Very poor partner choice in Romania: www.samabit.ro

Ionut Putinei

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xapim

JohnRo1987 unfortunately backlight bleed its completely normal on all ips displays some have more than others its the display manufacturer itself and all have the same issue swapping it its always a risk you might end up with another even worse that what u have now only the old tn panels didnt had this issue but much lower picture quality so sacrifices have to be made when it comes to new technologies we cant have it all also unfortunately regarding the screws theres is no service guide available to find out the exact screws type only the service center can help you

Manny-Acer_Retired

JohnRo1987 said:

Hello dear Acer,

I buyed this monitor:
Monitor LED VA Acer 31.5", WQHD, Curbat, Display Port, 144Hz, FreeSync, Negru/Rosu, ED323QURAbidpx UM.JE3EE.A01

Is in warranty.Send it to service for backlight bleed... they said is in normal parameters and won't fix anything.

The monitor was send with all the accesories: VESA support,cables and screws for the stand.

If returned only with cables.

I am in a situation were I can not prove the service package content..
I asked the local service to send me the screws ...and they want to send this monitor to service.
I can not do that only for some screws... since I am working from home and do not have a replacement monitor.Even offered to pay for the screws and the shipment cost.

Please help me get those screws

Very poor partner choice in Romania: www.samabit.ro

Ionut Putinei

Hi,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to contact your local support channels and ask for assistance with escalating the case.

Note: If you have support documentation of your case, you can send me a private message with the serial number of your unit, your contact info, and the documentation to have it escalated to your local support, please keep in mind that we cannot guarantee that anything will be done or change, we do not have access to any case documentation or make any decisions. This thread will be now closed.

Thanks,
Acer-Manny

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