A Frozen Acer Nitro 5

TheLastCyn
TheLastCyn Member Posts: 6

Tinkerer

edited December 2023 in 2020 Archives
I've had my Acer Nitro 5 (AN515-54-51M5) for about three months now. This only happened recently, but there would be moments where the screen would end up freezing for two to three seconds. Being the naive person that I am, I let it slide. And it's because of this exact reason, that my laptop just decided to stop working as a whole. In other words, both my screen and my keyboard decided to freeze up for longer periods of time. "How did you know that your keyboard stopped working?", well there's a mechanic where you can "light up" your keyboard; I couldn't do it. But anyways, I managed to get it resolved by holding down the power button for up to ten seconds (for those of you who were wondering). My question is, are there any other alternatives to preventing this in the future, aside from taking it in for a repair? I would prefer methods that won't void my warranty in case things get out of hand, but if there isn't any, still feel free to label them down below. Thank you and have a great day!

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    If the display is freezing for three seconds, it may just be a problem with the drivers. Do this:
    a) first download these drivers:
    b) then disable wireless and then uninstall and delete the nvidia and intel drivers through the device manager:

    c) then restart windows and install the latest drivers.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    If the display is freezing for three seconds, it may just be a problem with the drivers. Do this:
    a) first download these drivers:
    b) then disable wireless and then uninstall and delete the nvidia and intel drivers through the device manager:

    c) then restart windows and install the latest drivers.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Did the above tip solve the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)